Shipping & Returns

Shipping Policy

We currently ship to U.S. addresses only and partner with trusted carriers—FedEx, UPS, and USPS—to get your order to you safely and efficiently.

Processing Time

All orders are processed within 2–5 business days. Because many of our items are made to order, this time allows us to carefully create and prepare your piece.

During high-demand periods or holidays, processing times may be slightly extended.

Shipping Methods & Delivery Times

At checkout, you’ll be able to choose from available carriers:

USPS: Typically 3–7 business days
UPS: Typically 2–5 business days
FedEx: Typically 2–5 business days

Delivery times are estimates and may vary based on your location and carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on:

Order weight
Shipping destination
Selected carrier and service level

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Address

Please ensure your shipping address is correct at checkout.

Magnesium Dreams is not responsible for:

Packages delivered to incorrect or incomplete addresses
Delays caused by address errors

Lost or Delayed Packages

If your package is delayed or appears lost, please contact the shipping carrier directly first. If you need additional support, feel free to reach out to us and we’ll assist where we can.

Marked as Delivered

If your package is marked as delivered but you haven’t received it:

Check around your delivery area and with neighbors
Contact the carrier for more details

Magnesium Dreams is not responsible for lost or stolen packages after delivery confirmation.

Return & Exchange Policy

We want you to love what you ordered. If something isn’t quite right, we’re here to help. Magnesium Dreams is built on thoughtful design and quality. If something doesn’t meet your expectations, we’ll work with you to make it right.

14 - Day Return Window

You may request a return within 14 days of delivery.

Items must be:

Unworn and unused
In original condition
Free of damage, stains, or odors

Because many of our pieces are made to order, we’re unable to accept returns outside of this window.

Exchanges

We currently offer exchanges for size or defects only. If you need a different size, reach out and we’ll do our best to make it right.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with a photo and your order number. We’ll replace it at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

Worn or washed items
Final sale or discounted items
Custom or personalized products

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return

To begin a return or exchange, please contact us at: info@magnesiumdreams.com with:

Your order number
The item(s) you’d like to return
Reason for return

We’ll provide next steps and return instructions.

Refunds

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for processing.

Trademarks & Images

The trademark materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of S. Rohan. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.